Destination and pick up determines delivery time average 4-6 business days (pending weekends & holidays).
Order Amount Shipping
$0.00 - $49.99 Shipping is $9.99
$50.00-$99.99 Shipping is $19.99
$100.00 and above shipping is free (on all new non sale instruments/accesories)
*Amplifiers (shipping cost vary according to weight) call to dertermine the actual cost of shipping
Hawaii , Alaska and Canadain shipping expenses must be pre-assessed and then agreed upon prior to shipping any items.
*Note: Insurance is strongly encouraged but OPTIONAL to the customer who uses any other payment method other than PAYPAL! (see damaged goods policy)!
PAYPAL users must pay to insure their items being shipped. * (depending on cost of replacing the item, the insurance cost varies from 5-$15.00) in addition to the standard shipping automaticly charged to your account. Plaese contact us with any questions or concerns you may have prior to making your transaction especially before using Paypal.
Depending on the items purchased, all instruments will be packed and shipped in a secure box; unless there is a case available for the instrument to be purchased with by the customer.
Accessories such as cases may need to be shipped separately, if they are not currently available to include the instrument in the same box. All Other accessories will be shipped separately from instrument purchases that involve non stock items.
Our return policy is as follows, upon receiving a new instrument or peice of equipment if you find that there is something wrong as a direct result of mishandling (during the shipping process) and as a result your not satisfied with your purchase, then return/ship the item back to us and we will replace it with another (the same item ordered if possible) ASAP.
You have 48 hours to examine your new purchase, and If you find that an instrument that you ordered does not meet your expectations and your not satisfied with it, then contact us first before you return/ship the item to let us know; as long as the item is in the the same condition that you received it (prior to shipping) we will refund your purchase (less the return shipping cost. * Note this policy applies to new merchandise only, used equipment is sold as is and cannot be returned!
Depending on the item, back orders may be taken, although the time it takes to fill the order may vary anywhere from 2-3 months; call us so that we can check on a time line for you!
Damaged Goods Policy
Applicable only to items that have been insured prior to shipping!
Same as return policy. for items damaged during shipping and handling notify us first so that we can make arrangements to return the item and replace it ASAP!